Mosaic Learning Institute

Personal Information Protection Policy

Mosaic Learning Institute is committed to safeguarding the personal information entrusted to us by our
clients. We manage your personal information in accordance with Alberta’s Personal Information Protection
Act and other applicable laws. This policy outlines the principles and practices we follow in protecting your
personal information.

This policy applies to Mosaic Learning Institute and to any person providing services on our behalf. A copy of
this policy is provided to any client on request.

What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.

What personal information do we collect?

We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

• deliver requested products and services
• enrol a client in a program
• send out association membership information

We normally collect client personal information directly from our clients. We may collect your information from other persons with your consent or as authorized by law.

We inform our clients, before or at the time of collecting personal information, of the purposes for which we are collecting the information. The only time we don’t provide this notification is when a client volunteer information for an obvious purpose (for example, producing a credit card to pay a membership fee when the information will be used only to process the payment).

Consent

We ask for consent to collect, use or disclose client personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.

We assume your consent to continue to use and, where applicable, disclose personal information that we have already collected, for the purpose for which the information was collected.